Terms & Conditions
Terms and Conditions for Drainage Services
1. Definitions
1.1 Company refers to Local Services Network Ltd, trading as Local Services Drainage.
1.2 Customer refers to the person(s) or entity requesting drainage services.
1.3 Services refer to all drainage work carried out by the Company, including but not limited to unblocking, repairs, CCTV surveys, maintenance, installations, and drain relining.
1.4 Emergency Work refers to any service required urgently to prevent damage, restore function, or ensure safety.
1.5 Property refers to the location where the Services are performed.
1.6 Contract refers to the legally binding agreement between the Company and the Customer for the provision of Services.
2. Compliance with UK Law
2.1 These terms comply with:
•The Consumer Rights Act 2015 (protection against substandard services).
•The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (cancellation rights for doorstep contracts).
•The Unfair Trading Regulations 2008 (protection against misleading/aggressive sales).
•The UK General Data Protection Regulation (UK GDPR) (data handling compliance).
3. Scope of Services
3.1 The Company provides drainage services including unblocking, repairs, CCTV surveys, drain installations, relining, and maintenance contracts.
3.2 Any work outside the agreed scope will only proceed with the Customer’s consent.
3.3 The Company reserves the right to refuse or discontinue work if unsafe conditions are present.
4. Pricing, Estimates, and Payments
4.1 Prices are provided upfront and include VAT unless otherwise stated.
4.2 Any estimate provided is based on an initial inspection and may be subject to change upon further assessment.
4.3 If additional work is required beyond the original estimate, the Customer will be informed before proceeding.
4.4 Payment Terms:
•For general services, payment is due upon completion unless otherwise agreed.
•For larger jobs (e.g., drain relining), a 50% deposit is required before work begins, with the remaining 50% due upon completion.
4.5 Deposits are non-refundable once work has commenced.
4.6 Late payments may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
5. Customer Cancellation Rights
5.1 Standard Cooling-Off Period (Doorstep Contracts)
5.1.1 If the contract is agreed at the Customer’s home, the Customer has 14 days to cancel under the Consumer Contracts Regulations 2013.
5.1.2 Cancellations must be made in writing (email or letter).
5.1.3 If the Customer cancels within the 14-day period but after work has begun (with their consent), they must pay for work completed up to the point of cancellation.
5.2 Emergency or Urgent Drainage Work
5.2.1 If the Customer requests emergency work, the 14-day cooling-off period does not apply.
5.2.2 The Customer cannot cancel once emergency work has been completed, except in cases of faulty workmanship.
5.3 Standard Cancellations
5.3.1 The Company does not charge for cancellations unless the Customer has paid a deposit.
5.3.2 If a deposit has been paid, cancellation charges will be agreed upon at the time of booking.
6. Customer Responsibilities
6.1 The Customer must ensure safe and adequate access to the Property for the Company to carry out Services.
6.2 The Customer must inform the Company of any known hazards at the Property.
6.3 The Customer is responsible for clearing any obstructions that may prevent work from being carried out.
7. Liability and Guarantees
7.1 10-Year Workmanship Guarantee
7.1.1 The Company guarantees its drainage work for 10 years from the date of completion, except for unblocking services.
7.1.2 If defects arise due to poor workmanship within this period, the Company will rectify the issue at no cost.
7.1.3 This guarantee applies only to work carried out by the Company and does not cover:
•Misuse, accidental damage, or negligence by the Customer.
•Damage caused by external factors such as tree roots, flooding, or subsidence.
•Pre-existing drainage issues not addressed in the original work.
•Third-party interference or modifications after completion.
7.2 Limitations of Liability
7.2.1 The Company is not responsible for pre-existing damage, faulty drainage systems, or structural defects.
7.2.2 The Company will not be liable for any indirect or consequential losses arising from work carried out.
8. Complaints and Disputes
8.1 Customers should report complaints in writing within a reasonable timeframe.
8.2 The Company will investigate and aim to resolve complaints fairly and promptly.
8.3 Alternative Dispute Resolution (ADR)
8.3.1 In the event of a dispute that cannot be resolved through direct negotiation between the Company and the Customer, both parties agree to consider using an Alternative Dispute Resolution (ADR) provider.
8.3.2 The Company is not currently signed up to any ADR scheme. However, should a dispute arise, the Company and the Customer may mutually agree to use an ADR provider to help resolve the issue.
8.3.3 Once an ADR provider is agreed upon, the Company and the Customer will adhere to the ADR provider’s procedures.
8.3.4 If ADR is unsuccessful, the Customer may seek legal action through the appropriate courts.
8.3.5 The ADR process is voluntary, and participation is only binding once both parties agree to engage.
9. Data Protection and Privacy
9.1 The Company will process Customer data in accordance with the UK GDPR and the Data Protection Act 2018.
9.2 Personal data will only be used for contractual purposes and will not be shared with third parties without consent.
10. Governing Law
10.1 These terms are governed by the laws of England and Wales.
