Terms & Conditions

Terms and Conditions for Drainage Services
Provided by Local Services Network Ltd, trading as Local Services Drainage
Company Registration No: *15540694*

These Terms and Conditions (“Terms”) govern the agreement between Local Services Network Ltd (“the Company”) and the Customer (“you” or “the Customer”) for the provision of drainage services. By engaging the Company, you agree to these Terms.

1. Definitions

1.1 “Services” refers to any drainage-related work provided by the Company, including but not limited to unblocking, cleaning, repairs, relining, and installations.
1.2 “Agreement” refers to the contract formed when you engage the Company for Services.

2. Scope of Services

2.1 The Company agrees to perform the Services with reasonable care, skill, and diligence, in accordance with industry standards, relevant laws, and the Consumer Rights Act 2015.

2.2 Any additional work required beyond the agreed scope will be subject to separate charges, and must be agreed upon by you in writing before commencement.

3. Access and Site Requirements

3.1 You must provide the Company with safe, unobstructed access to the site for the duration of the Services.

3.2 You must inform the Company of any known risks, including underground utilities or hazardous materials, before work begins.

3.3 If the Company is unable to access the site or if the Customer is not present at the agreed time, the Company reserves the right to charge for any lost time or additional travel costs.

4. Payment Terms
4.1 For unblocking and cleaning services, payment is due in full upon completion of the work, unless otherwise agreed.

4.2 For repairs, relining, and installations:
– A 50% deposit is required prior to commencement of the work.
– The remaining 50% is due upon completion of the Services.

4.3 Deposits for repairs, relining, and installations are non-refundable if the Company has organised labour and/or procured materials specific to the job.

4.4 Payments can be made by credit card, debit card, or bank transfer.

4.5 The Company does not accept cash payments under any circumstances.

5. Right to Cancel

5.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this agreement within 14 days from the date of signing the contract, without giving any reason.

5.2 The cancellation period will expire 14 days from the day of signing the contract.

5.3 To exercise your right to cancel, you must inform us of your decision to cancel the contract by a clear statement (e.g., by post, fax, or email).

5.4 If you cancel this contract within 14 days, we will refund any payments you have made, except for any work which has already been carried out with your consent before cancellation.

5.5 If you request to begin the work before the cancellation period has expired, you acknowledge and agree that you will lose your right to cancel once the work is completed. In this case, the Company will charge for any work completed up to the point of cancellation.

6. Commencement of Work with Consent
6.1 By signing this contract at your home, you are providing consent for the work to begin immediately.

6.2 You acknowledge that by giving consent to commence work before the cancellation period ends, you are waiving your right to cancel once the work has been completed.

6.3 If the work is started before the 14-day cancellation period expires, you will be liable for any costs for work completed.

7. Guarantees
7.1 The Company offers a 10-year guarantee on works such as drain relining, repairs, or installations. This guarantee covers only the work carried out by the Company.

7.2 The guarantee does not apply to:
– Unblocking services or cleaning, as these address immediate issues and do not prevent future blockages.
– Any existing defects or issues unrelated to the Services performed by the Company.

7.3 The guarantee is subject to proper use and maintenance of the system and does not cover damage caused by misuse, third-party interference, or external factors (e.g., tree roots, ground movement).

7.4 The Company reserves the right to inspect the works before authorising any guarantee claims.

8. Cancellations and Refunds
8.1 If you cancel the Services after a deposit has been paid, the Company will retain the deposit if materials have been ordered or labour organised.
8.2 For cancellations of unblocking services before work begins, no charges will apply.

8.3 The Company will refund any payments made if the customer exercises the right to cancel within the 14-day period, minus any cost for work that has been completed.

9. Warranties and Liability
9.1 The Company warrants that Services will be performed in accordance with applicable industry standards.

9.2 The Company is not liable for any pre-existing conditions, defects, or issues that impact the Services or for damages caused by third parties.

9.3 Warranties for repairs or installations, including the 10-year guarantee, will be void if subsequent work is carried out on the system by another party without the Company’s consent.

9.4 The Company’s liability is limited to the value of the Services provided, and the Company is not responsible for any indirect or consequential losses.

10. Health and Safety

10.1 The Company will adhere to all applicable health and safety regulations and standards, including those set out by the Health and Safety Executive (HSE).

10.2 You are responsible for ensuring that the site complies with health and safety requirements prior to the commencement of Services.

*11. Force Majeure*
11.1 The Company will not be held liable for delays or failure to perform the Services due to circumstances beyond its control, including extreme weather, natural disasters, or labour disputes.

12. Dispute Resolution
12.1 If a dispute arises, the parties will first attempt to resolve the matter amicably.

12.2 If the dispute cannot be resolved informally, it may be referred to an alternative dispute resolution (ADR) service or to the courts in accordance with UK law.

13. Governing Law

13.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

13.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Acceptance of Terms

By engaging the Company for Services, you confirm that you have read, understood, and agree to these Terms and Conditions.

Provided by Local Services Network Ltd, trading as Local Services Drainage. Company Registration No: 15540694. Registered Office: 551 Wallisdown Road, Poole, BH12 5AG.