1. Definitions
Company refers to Local Services Network Ltd. Customer refers to the service requester. Engineer refers to staff or subcontractors. Services include all drainage-related work.
2. Nature of Drainage Work
Drainage systems are underground and not fully visible. All initial works are diagnostic and do not guarantee permanent resolution without further repairs.
3. Call-Out Attendance & Charges
Charges commence upon engineer arrival. Labour and plant/equipment are charged in 30-minute increments. Chargeable items include labour, jetting, CCTV and specialist tools. All time spent is chargeable including diagnostics and attempts to clear. Charges apply regardless of outcome, including if the blockage cannot be cleared or further works are required.
4. Diagnostic vs Remedial Work
Diagnostic work includes investigations, jetting and surveys and is chargeable regardless of outcome. Remedial work such as repairs or replacements require separate approval and quotation.
5. Pricing
All pricing is estimated unless confirmed. Additional issues may arise due to hidden conditions. We reserve the right to adjust pricing accordingly.
6. Customer Authorisation
No work will be carried out without the customer’s prior verbal or written approval. All works, including any additional or recommended works, must be authorised before proceeding.
7. Access & Safety
Customer must ensure safe access. Failure may result in delays or additional charges.
8. Cancellation Rights
Urgent work waives the 14-day cooling-off period once started and charges apply for work completed.
9. Payment Terms
Payment is due immediately upon completion. Reports and footage may be withheld until payment is received.
10. Deposits
Deposits secure bookings and may be non-refundable once costs are incurred.
11. Guarantees
Guarantees apply only to specified works and exclude misuse, external damage and root ingress outside repaired areas.
12. Ongoing Issues & Reoccurring Blockages
If recommended remedial works are not carried out, the company accepts no responsibility for recurring blockages or system failure. Any further visits will be treated as a new call-out and charged accordingly. Temporary clearance does not constitute a permanent repair.
13. CCTV Surveys
CCTV surveys are visual inspections only and may not identify all defects.
14. Liability
We are not liable for hidden defects, pre-existing issues or consequential losses.
16. Force Majeure
No liability for delays outside our control.
17. Governing Law
England and Wales.
